Consumer Protection — ANPC
Last updated: April 2026
SC ICON SHOP SRL — Consumer Information
SC ICON SHOP SRL, CUI RO35230541 | Trade Register: J2015002795353 Registered address: Timișoara, Str. Petre Râmneanțu Nr. 35, Romania Email: contact@icon-shop.ro | Website: icon-shop.ro
1. National Authority for Consumer Protection (ANPC)
If you have purchased products from icon-shop.ro and have an unresolved complaint, you may contact the Romanian consumer protection authority:
ANPC — Autoritatea Națională pentru Protecția Consumatorilor
Website: https://anpc.ro
InfoConsumator helpline: 021.9551
Hours: Monday–Friday, 08:00–20:00 (EET)
2. Alternative Dispute Resolution (ADR)
Under Directive 2013/11/EU on alternative dispute resolution, consumers have the right to use an accredited ADR entity.
SC ICON SHOP SRL accepts the ADR procedure via the ANPC-SAL platform:
https://anpc.ro/ce-este-sal/
Please contact us first at contact@icon-shop.ro — we resolve complaints amicably within 30 days.
3. EU Online Dispute Resolution (ODR) Platform
EU consumers may use the European Commission's online dispute resolution platform:
https://ec.europa.eu/consumers/odr
Our email address for ODR purposes: contact@icon-shop.ro
4. Right of Withdrawal — 14 Days
Under EU Directive 2011/83/EU (implemented in Romania via Government Emergency Ordinance no. 34/2014), you have the right to withdraw from a distance sale contract within 14 calendar days of receiving the product without providing any reason. Full details in our Return Policy.
5. Direct Contact
SC ICON SHOP SRL Email: contact@icon-shop.ro CUI: RO35230541 | Trade Register: J2015002795353 Registered address: Timișoara, Str. Petre Râmneanțu Nr. 35, Romania We respond to all complaints within a maximum of 30 calendar days.